Legal Notices (Act on Specified Commercial Transactions)
Seller
TUNENI / neuthings Inc.
Representative Name
Yoko Kumura
Postal Code
556-0021
Address
3-1-22 Saiwai-cho, Naniwa-ku, Osaka-shi, Osaka
Description of charges other than product price
・Shipping fees (free shipping for purchases over 16,500 JPY including tax)
*However, this excludes Okinawa, Hokkaido, and remote islands.
・Bank transfer fees
・Cash on delivery fees (only for cash on delivery payments)
*Bank transfer fees are generally borne by the customer.
Consumption tax is included in all product prices (tax-inclusive prices).
Delivery time
If in stock, orders will be delivered within one week after order acceptance and payment confirmation (limited to our designated payment methods).
For bank transfers, items will be shipped within 5 days after payment confirmation.
If shipping requires more time, we will notify you in advance.
Sales quantity
The quantity of products sold may be limited.
Please check each product page.
*Since we share inventory between our online store and physical store, orders may be canceled if we are unable to prepare the product due to a sales discrepancy.
Please be aware of this in advance.
Payment methods
・Credit card (VISA / MASTER / AMERICAN EXPRESS / JCB)
・Shop Pay / Rakuten Pay
・Bank transfer
・Cash on delivery
Payment deadline
For bank transfers, please make the payment within 5 days. We will ship after payment confirmation.
Please include shipping fees in your transfer.
Please note that if payment cannot be confirmed within 5 days, the order will be automatically canceled.
For cash on delivery (Sagawa Express), please pay the delivery person upon product arrival.
Returns
●Return period and shipping fees for returns
・If there is a defect in the product, please contact us within 5 days of product arrival.
In the case of defects due to our fault (e.g., damage), we will cover the shipping costs for an exchange.
・We do not accept returns or exchanges for customer convenience (e.g., difference in image, change of mind) or for used products.
・Even if unused, returns or exchanges are not possible after 5 days from product arrival.
Trade Name or Service Name
TUNENI
Phone Number
06-7501-3524
Email Address
info@tuneni.com
Website Address
https://tuneni.jp/